Shipping Policy

Thank you for shopping with QIN. We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.

Please review our shipping guidelines below.

1. Order Processing

Orders are typically processed within 2 to 7 business days before they are shipped.

Processing times may vary depending on the product, order volume, weekends, holidays, and other circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Times

Delivery times begin once your order has been shipped.

United States: Approximately 3 to 7 business days

International: Approximately 10 to 30 business days, depending on the destination and customs processing.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to weather, carrier delays, holidays, customs processing, or other circumstances outside of QIN's control.

3. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If your order is shipped in multiple packages, you may receive separate tracking information for each package.

Please allow some time for tracking information to update after your order has been shipped.

4. P.O. Boxes and Military Addresses

Shipping availability may vary depending on the destination and carrier.

If you are shipping to a P.O. Box or military address, available shipping options will be displayed at checkout.

5. Lost, Delayed, or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local delivery carrier.

If you are still unable to locate your package, please contact us at care@qinhouse.com within 14 days of the listed delivery date.

If your tracking information has stopped updating or your package appears to be significantly delayed, please contact us so we can assist you.

Please make sure your shipping address is entered correctly at checkout. QIN is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

6. Address Changes

If you need to correct or change your shipping address, please contact us at care@qinhouse.com as soon as possible after placing your order.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an address change will be possible.

7. Order Cancellations

If you need to cancel your order, please contact us at care@qinhouse.com within 2 hours of placing your order.

We will do our best to accommodate cancellation requests. However, once an order has entered processing or shipping, it may no longer be possible to cancel or modify it.