Return & Refund Policy

At QIN, we are committed to providing thoughtfully designed products and a high-quality shopping experience. Please review our return and refund policy below before placing your order.

1. Standard Returns

For eligible products, QIN accepts returns within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Be free from damage, stains, odors, or signs of use
• Be returned with its original packaging and tags, where applicable

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

2. Apparel and Other Made-to-Order Items

Some QIN apparel and other products are produced specifically after an order is placed. Because these items are produced for each individual order, we do not accept returns or exchanges due to:

• Incorrect size selection
• Incorrect color selection
• Change of mind
• Personal preference
• Minor color differences between your screen and the actual product

Please carefully review the product description and size guide before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos showing the item and the issue

Once we review your request, we will determine the appropriate resolution, which may include a replacement or refund. If the issue is confirmed, you will not be responsible for additional costs.

3. Returns for Eligible Products

If a product is eligible for a standard return, you may request a return within 14 days of delivery.

Customers are responsible for return shipping costs for returns due to a change of mind or personal preference.

Items must be returned unused, unworn, and in their original condition. Returns that do not meet these requirements may not be accepted.

4. How to Request a Return, Refund, or Replacement

To request a return, refund, or replacement, please email us at care@qinhouse.com.

Please include:

1. Your order number

2. Your full name

3. The reason for your request

4. Clear photos or videos, when applicable

Our team will review your request and provide the appropriate next steps.

5. Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow 5 to 10 business days for the refund to appear in your account, depending on your financial institution.

6. Important Note

QIN reserves the right to review each return, refund, and replacement request individually to ensure it complies with this policy.

By placing an order with QIN, you acknowledge and agree to the terms outlined in this Return & Refund Policy.